Complainers, Agitators & Whiners, Oh My! How to Deal with Chronically Difficult People

Thursday 2:15 – 3:15 PM

Session Description

They serve on your board! You work with them, live with them and do business with them. And the truth is that they can make your life miserable AND negatively impact your day to day operations and bottom line if you don’t know the most effective ways to deal with them.

Learning Objectives

  1. Learn how to decline someone’s request in such a way that minimizes conflict
  2. How to keep calm when tempers start to flare
  3. Three human commonalities you MUST know before you speak to anyone – cranky or otherwise
  4. How to dramatically turn an irritable person into a pleasant one – in a heartbeat
  5. How to de-escalate any disagreement

Dr. Marche Fleming-Randle

Dr. Marché Fleming-Randle is the first African American Female Vice President for Diversity & Community Engagement at Wichita State University. Her research and academic interests include mental health, child and youth programs, educational leadership and diversity. She is an author, motivational speaker and public intellectual. Dr. Fleming-Randle earned her associate degree in science from University Maryland, bachelor’s degree in elementary education her master’s in adult and continuing education and her doctorate in education leadership from Kansas State University and her diversity certifications from Nova Southeastern University and Columbia University.

Her publications include The Gumbo Analysis of Diversity, The Bold, Black and Beautiful; The Dreams Kings are made of Dr. Martin Luther King Jr., and numerous articles, policies, research journals and grants.

Dr. Fleming-Randle has received a number of awards and honors. She was the recipient of the HT Sims NAACP award 2018, Excellence in Teaching Award, Wichita Urban Professional Mentor Award, The Business Journal Diversity and Leadership Award, 2017 Sigma Gamma Rho Community Leader Award, and was named Who’s Who Among America’s college professors. She was recognized with the Wichita State University Office of Diversity and Inclusion Phenomenal Woman Award and TRIO Disability Support Services Lighthouse Award for Faculty of the Year, just to name a few.

Dr. Fleming-Randle’s hobbies include listening to her favorite music artist, Prince; talking with friends; watching 007James Bond movies; debating with her father James Sr. on social issues; and spending quality time with her husband, Aron. She is a proud member of Alpha Kappa Alpha Sorority Inc.